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TERRACE JUNCTION
FRANKTON
(03) 441 4746

Frankton Hair
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Terms and Conditions

Click & Collect

Pick up haircare product orders for FREE in Queenstown. Please call us on 03 441 4746 to arrange a pickup time / location.

Covid-19

Click & Collect is available for hair products & styling tools in level 3. Orders can be placed and paid for online. Once your order is ready to collect, we will be in touch to advise you of next steps. Please do not come to the store to collect your order until you hear from us.

Shipping

New Zealand
Shipping Flat Rate – $5.00
Orders over $80.00 – receive FREE SHIPPING

Availability

Our stock levels are constanly changing due to store sales. If the item(s) you ordered are not available we will get in touch.

Returns Policy

Please include your details and order number for a prompt turnaround. We recommend any returns be sent with a tracked and insured courier service as we cannot be responsible for items lost or damaged in transit to us.

Refunds

We aim to process all customer refunds as quickly as possible. Upon receipt of your return package to the store, we will process your refund within 7 days. Refunds will be credited to your original method of payment.​​​​